KIT DESIGNER

FAQ’s

For your first custom dye-sublimated order, we require a minimum of 12 units of the same product and design. From there, there is no minimum order requirement for reorders, as long as the design details remain the same.

Our typical turnaround time for initial orders is 4 weeks from artwork approval and order submission. This ultimately depends on quantities and season.

With sublimation, you are able to personalize your items with names, numbers and even sponsor logos. This is usually included in the initial cost of the product.

Any custom sublimated product are designed specifically for the customer using specific colours, logos and graphic elements. Therefore, they cannot be sold to any other club/team or individual, which makes them non-returnable.

Unused and stock items can be returned within 14 days of purchase.

As long as artwork details do not change, reorders are not difficult. We can simply pull your previous order details and reproduce the same order, using colour references and product details saved from your previous order.

Wash instructions icons are found on the Konno label. More information can be found at the following link:

Contact us today for a quotation.